Karen Mulholland Writes

Product Documentation Services

Are you developing or updating a technical product?

Ship it with product documentation that helps your customers use it successfully from day one.

Is your existing product documentation costing you money?

Time is money, and time on technical support calls is time and money lost - on average, $5.25 a minute. But when customers know they can find the answers in the help or the manual, they only call tech support if something goes wrong. We can get you there.

Not sure what you need?

We work with you to identify cost-effective approaches that let you meet your customers' expectations and your budget; then we design a solution that meets your needs and anticipates your organization's growth.

What We Do

With over 15 years of experience in documenting software and computer-related hardware, we focus on two things:

• Ensuring that your product documentation strategy works for you now and will keep on working as your organization grows
  
• Making your product documentation content work for you - and for your customers.

You end up with lean, well-organized, highly maintainable product documentation that helps your customers to be successful using your product.

We offer specific expertise in IT-related product documentation.