Karen Mulholland Writes

Like product development, documentation becomes manageable when it exists within a structure of planning, process, and standards.

Karen Mulholland Writes specializes in designing flexible, scalable, cost-effective product documentation solutions that allow you to manage the process of delivering top-quality product information.

When you have a new product or service under development, your engineering team needs to stay focused on product functionality.

As your customers' advocate, we focus on the tasks customers need to complete, along with the questions they may ask and the decisions they will need to make in the course of each task.

You bring your product to market with product documentation that works, and your customers focus on how easily they get up to speed with it.

Planning an update to a current product? Don't delay the release by asking your product development team to write. Keep them doing what they do best.

Do you have fabulous product documentation that just needs a quick update? Do you need to create material for a product that has no documentation? Do you need to fix product documentation that's not making your customers happy?

We can help. You'll be able to ship your next release with accurate, easy to use product documentation.

Is your product documentation concise and easy to use? Can your customers find the information they need right away? Careful editing can ensure that you can answer yes to both.

Editing produces a shorter document that's easier to use and less costly to translate. Your customers find what they need instead of calling your technical support line.

Do your manuals or internal process documents give you trouble? Do you spend your time fixing things that "blow up" instead of updating the information?

We can fix Word files - and we can show you how to keep them from becoming "high-maintenance" again.

A table of contents shows how ideas are organized, but it's less helpful in finding specific facts, such as the name of a setting or the syntax of a command.

Help your customers find the information they're looking for - include an index in your product documentation. A good index provides a reader's-eye view of the material, and allows your customers to find concepts using terms they know - whether it's your organization's terminology, layman's terms, or your competitors' jargon.